Showing posts with label IVA Providers. Show all posts
Showing posts with label IVA Providers. Show all posts

Saturday, 3 March 2007

'Debt Advice' recruitment boom in Manchester ?

It looks like demand is booming for 'debt advisors' in Manchester. A recruitment consultancy called Corebusiness are currently advertising for IVA/Debt Advisors for a number of their clients. Not just one client !

clipped from jobview.monster.com


Debt / IVA Advisors UK-NW-Manchester

We have a number of clients seeking people who have a telesales or customer service background in finance. You will be responding to enquiries and selling the benefits of either a Debt Management programme or an IVA. You will be an excellent communicator and have the determination to succeed and earn a high salary

Additional Information. Location: UK-NW-Manchester
Salary/Wage: 16,000 - 18,000 GBP/year Bonus OTE 28k







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The Corebusiness advert is interesting because they are recruiting 'debt advisors' but there is no requirement for any experience or qualification in debt counselling and advice. The emphasis is on candidates able to sell either DMPs or IVAs to achieve the commission based earnings quoted in the advert.

The companies selling IVAs need salespeople to maintain both profits and market share but the industry is trying to regulate 'debt advisors' through the new Debt Resolution Forum. It seems unlikely that sales targets and the linked sales-related earnings can be reconciled with the need for objective debt counselling that the regulators want to establish.

Surely the ideal counselling skills and the objectives of the 'regulators are just too far apart from the realities and objectives of the debt industry for the Forum to work ?


Friday, 9 February 2007

IVAs are not a 'Debt Solution'

IVAs are not a 'debt solution' they are a declaration of insolvency - but the IVA touts insist on selling and advertising voluntary arrangements as if they were a form of legalised debt reduction. They appeal to a desperate and often deep-seated wish to shake off the stress of financial problems and to be able to simply walk way.

If only it were that simple.

The majority of people in the UK are in debt. The majority of people could not afford to repay their mortgage if a demand for payment in full dropped through their letterbox tomorrow but they can afford to meet their mortgage repayments when they fall due. That is the test.

A debtor is only insolvent if their liabilities exceed their assets - the 'balance sheet test' - and if they are unable to meet the repayments on their debts when they fall due - the 'cashflow test' .

Failure to make a number of payments may also not be enough to mean that someone is insolvent. There may have been hiccups in payments that lenders have accepted and sensible arrangements have been agreed for payment of arrears.

The problem - and the insolvency - arises when matters have gone past that point and there is little prospect of ever being able to recover the situation. At this point, when the instalments on personal debts are overdue and cannot be paid and when the prospects of an informal arrangement with creditors have past then there are only two choices: an IVA or bankruptcy.

The courts take a passive role in this and problems can arise because the County Courts do not apply any kind of insolvency test. Debtors can be made bankrupt for non-payment of any debt in excess of £750 although they may not actually be insolvent.

Bankruptcy was not intended to be the automatic consequence of unpaid debt. It is supposed to be a consequence of insolvency but the court's scrutiny of the bankruptcy process is often perfunctory and the Official Receiver (OR) is left to sort out the detail.

There is however one saving grace in referral to the OR. If they decide that a post-bankruptcy Fast Track Voluntary Arrangement (FTVA) is a more appropriate solution to the debtor's insolvency then the bankruptcy can be struck out and a FTVA - with the Official Receiver acting as both nominee and supervisor - is a less expensive process than the IVAs provided by the private sector IVA profiteers.

But, welcome as they are, it should also be acknowledged that FTVAs only exist because of failings in the pre-bankruptcy process and the mis-selling of IVAs has become an increasingly aggravating factor in that stressful process.

IVAs are being sold, on the one hand, as if they were a debt avoidance solution and a lifestyle choice rather than a declaration of insolvency and, on the other hand, they are are also being sold to the truly insolvent who should really be declaring themselves bankrupt.

Too many debtors are entering into IVAs which simply result in the payment of excessive fees to the unscrupulous or incompetent insolvency practitioners hiding behind the IVA factories. Creditors can often receive little or nothing.

Debtors are sucked into these inappropriate IVAs because the touts also exploit the fact - all too frequently overlooked - that many of the people struggling with debt are struggling because they are trying to do the right thing. They want to keep up with their repayments and they often carry on fighting to do that long after they should have given up the struggle.

IVAs help assuage the guilt that comes with not being able to pay back money that is owed. Debtors are led to believe that they are least paying 'something' back to their creditors. The sad reality is that they will be disappointed because they have been misled by IVA providers who make blatantly dishonest and misleading claims about the fees they charge.

An ombudsman or an independent regulator with statutory powers is needed now !

Monday, 5 February 2007

IVA Providers up 40% - Supervision down.

The vultures are still circling. The Financial Times reported Friday that the number of companies providing an insolvency agreement service to debtors were up by 40 per cent last year.

The FT quotes research by the TDX Group - a company which claims to be revolutionising the debt industry with its focus on data and analytics.

Guess we could all do with more analytic focus but the detail of the TDX research is more important because it goes on to say that this increase in the number of Individual Voluntary Arrangement (IVA) providers also meant that the number of companies with insolvency practitioners setting up at least 250 IVAs each quarter had doubled.

Isn't that obscene ? No matter how many junior staff they employ, how can any IP competently supervise that volume of new IVA proposals ?

The simple answer to my own question ? They can't !

The number of IPs licensed in 2006 hasn't increased in proportion to the growth in IVAs or the number of companies offering them. So the quality of supervision must go down. But where is the accountability ?

Insolvency Practitioners are officers of the court and public servants and, so long as they carry out their duties according to the letter of the law, they are protected from civil legal action. But most of the big players in the so-called 'personal debt market' are not advertising themselves as IPs - they call themselves IVA providers and this is a different beast altogether.

Somewhere behind the adverts there must lurk an Insolvency Practitioner because only a licensed IP can set up and supervise an IVA - but they remain anonymous. The big players in the market never advertise the number of licensed IPs they employ and I wonder if they're getting away with something here.

Firms of solicitors and accountants do not operate anonymously. They declare their partners and their qualifications up front. They are visible. Why are the IPs employed by the IVA providers invisible ? Shouldn't they be named and listed in company adverts or literature ?

This visiblilty is important because the law gives IPs a status and protection that is similar to that granted to solicitors. They are also supposed to be a regulated profession and if there is any mis-selling of IVAs this should be a disciplinary matter for their regulatory body - not a matter for the Advertising Standards Authority or the Office of Fair Trading who can only direct their attention at the company rather than the IP.

The industry is accused of mis-selling but If IPs can hide behind the corporate facade of an IVA provider how can they be held accountable ? After all, they must be underpinning the mis-selling by their very presence. There are no IVAs without them.

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